Terms and Conditions

Acceptance of terms

By using this website, booking a session, or purchasing services from SGA Praxis LLC ("SGA Praxis"), you agree to these Terms. If you do not agree, please do not use the site or our services.

Services and order priority

SGA Praxis provides the consulting services described in a signed proposal, statement of work, or order. If documents conflict, the signed order controls, then these Terms, then posted policies. Website content, demonstrations, discussions, and estimates do not expand the scope of a signed order.

Eligibility

You must be at least 18 years old and authorized to act on behalf of any company you represent. SGA Praxis may decline any engagement at its discretion.

Bookings, payments, and cancellations

Fees, deposits, and payment terms are shown at booking or in your order. Payments are processed securely by Stripe. Invoices are due on the date stated.

Please give at least 24 hours notice to cancel or reschedule a session. Late cancellations or no-shows may forfeit any deposit or fee paid. Refunds, if any, are at the discretion of SGA Praxis unless required by law or stated in your order.

Client responsibilities

You agree to provide accurate information, timely access to people and materials, and to review recommendations before acting on them. You warrant that you have the rights to any materials you share with us and grant SGA Praxis a limited license to use them solely to deliver the services.

Intellectual property

SGA Praxis retains all rights to its methods, frameworks (including the ABEL Framework and Sticky Change), templates, tools, documentation, trademarks, website content, and know-how. Upon full payment, you may use deliverables created for you for your internal business purposes. No other rights are transferred unless expressly agreed in writing.

Confidentiality

Each party will protect the other's non-public business information with reasonable care and use it only for the engagement, except where disclosure is required by law.

No guarantee of results

Consulting outcomes depend on many factors outside our control, including your team's implementation. SGA Praxis does not guarantee any specific result, such as revenue, savings, efficiency gains, or adoption rates.

Not professional advice

Website content, blog articles, and videos are for general information only. SGA Praxis does not provide legal, accounting, tax, financial, investment, medical, or employment-law advice. Consult a qualified professional for those matters. Some blog content may be prepared with the help of AI tools and reviewed for general accuracy, but may contain errors or become outdated.

Acceptable use

You agree not to misuse the website, including attempting unauthorized access, interfering with its operation, scraping, submitting false information, or using it for unlawful purposes.

Third-party services

Our site and services rely on third parties such as Stripe, Google, Calendly, and YouTube. Their terms and privacy policies apply, and SGA Praxis is not responsible for their availability or actions.

Disclaimer of warranties

To the fullest extent permitted by law, the website and services are provided "as is" and "as available," and SGA Praxis disclaims all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Limitation of liability

To the fullest extent permitted by law, SGA Praxis is not liable for any indirect, incidental, special, punitive, or consequential damages, or lost profits, data, or business. SGA Praxis's total liability for any claim will not exceed the fees you paid to SGA Praxis for the specific services giving rise to the claim during the 12 months before the claim.

Indemnification

You agree to defend, indemnify, and hold harmless SGA Praxis LLC and its owners, employees, and contractors from third-party claims arising from your materials, your misuse of the website or services, your violation of law, or your breach of these Terms.

Governing law and disputes

These Terms are governed by the laws of the State of Indiana. The parties will first try to resolve any dispute informally for 30 days. If unresolved, disputes will be resolved by individual binding arbitration in Marion County, Indiana, except that either party may bring an individual claim in small-claims court. Class actions are waived to the extent permitted by law.

Changes, severability, and entire agreement

We may update these Terms; changes apply going forward once posted. If any provision is unenforceable, it will be limited or removed and the rest will remain in effect. These Terms, together with any signed order, are the entire agreement between you and SGA Praxis.